Legal Information
Joya9 com Privacy Policy — How Is Your Information Protected?
Last Updated: January 2025
What information do we collect and why?
Personally Identifiable Information
When registering on the joya9 com platform, your name, date of birth, email address, and mobile number are collected. This information is essential for creating and managing your account. We only collect information that is necessary for the normal operation of the platform. Your information is never sold to advertisers or third parties. Protecting the privacy of users in Bangladesh is one of our highest priorities.
User Activity & Log Data
When you log in to joya9 com or browse any page, your IP address, browser type, device model, and session duration are automatically collected. This technical information is used to ensure platform security and prevent unauthorized access. It also helps improve platform performance and personalize your experience. We do not retain this information beyond a specified period, and old logs are deleted after security audits. You can change your cookie preferences at any time in your browser settings.
Financial & Transaction Information
Payment information provided during deposits and withdrawals is processed through encrypted channels. For transactions via Bangladesh's common mobile banking methods, only the necessary information is verified. Complete bank account or card numbers are never stored on our servers. Transaction history is recorded for a specified period solely for dispute resolution and fraud prevention purposes. We follow industry-standard security protocols to protect financial information.
What rights do you have over your information?
Right to Access Information
You can log in to your account at any time to view and verify your stored personal information. We believe every user has the right to complete transparency regarding their own data. If any information seems unclear, please contact our support team.
Right to Correct Information
If your profile contains incorrect information, you have the option to correct it directly from your account settings. Verification may be required when changing important identity-related information. Keeping your information accurate is also essential for the security of your account.
Right to Delete Information
Upon requesting account closure, your personal information will be deleted after fulfilling legal and regulatory obligations. Certain transaction records must be retained for a specified period in accordance with regulatory authority guidelines. Our support team will guide you through the entire deletion request process.
Right to Opt Out of Marketing Communications
You have the full option to opt out of promotional emails or SMS if you do not wish to receive them. This can be done via account settings or by using the unsubscribe option included in each message. However, it is not possible to stop important security notifications related to your account.
What steps do we take to protect your information?
Technical Security Measures
Joya9 com uses industry-standard encryption technology for all data collection and storage, keeping your information protected from unauthorized access. Our server infrastructure undergoes regular security testing, and vulnerabilities are resolved as soon as they are identified. You can further strengthen your account security by enabling two-factor authentication. Suspicious login attempts are automatically detected and account protection measures are taken. Our technology team monitors the system 24 hours a day and addresses any unusual activity immediately. We are firmly committed to following international-standard technological practices to protect the data of users in Bangladesh.
When is information shared with third parties?
Under normal circumstances, joya9 com never discloses or sells your personal information to third parties. However, minimal information may be shared with trusted partners for limited services such as payment processing or identity verification, who are required to comply with our privacy standards. Information may be provided in compliance with valid orders from legal authorities, but in such cases we ensure legal review. We exercise the utmost caution before sharing any information and prioritize the protection of user interests. Users will be notified in advance of any changes to this policy.
Have more questions? We're ready to help
If you have any questions about our privacy policy or your information, please contact our support team or visit the FAQ page. joya9 com is always by your side and committed to resolving your concerns promptly.